ActPoint is an end-to-end business intelligence (BI), process improvement (BPI) and compliance automation platform (CAP). It streamlines operational processes to dramatically increase productivity and execution, while lowering costs. The ActPoint system empowers all users, from senior managers to front-line staff to consistently make informed, compliant, auditable decisions with confidence.
Using Key Performance Indicators (KPI) as the basis for business intelligence, you will make better, faster decisions based on data and analysis. The KPI platform includes surveys, automated calculations, real-time dashboards and analytic tools to help the busy, on-the-go manager make and justify strategic decisions.
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ActPoint BPI improves efficiency, consistency and effectiveness of rule-based processes for employees, customers and vendors. The BPI platform includes process maps, automated decision-tree RoadMaps, ERP front-end integration and diagnostic and prescriptive decision automation. With ActPoint BPI, you will reduce redundant effort, costly oversight and human error to produce better results.
Transform complex, ambiguous or under-defined legislation, regulations, policies and procedures into clear action steps and predictable results. ActPoint is used by more than 1,000 customers in 40 states - including 10 state agencies.
Capturing your organization's own “Performance Measurements” (levers) is the first step to producing organizational results. Key Performance Indicators, also known as performance measurements, are captured by a survey engine that automatically performs dependent financial and data calculations for flawless results. Data is entered into the system, outliers identified, calculations performed and final results stored for use by the dashboards. Assessments are available for Finance, Operations, Human Resources and Information Technology.
ActPoint dashboards go above and beyond typical dashboards or scorecards. Instantly view data, compare results against others of like size or demographics, and most importantly, make informed management decisions in a matter of minutes. Using median, mean, quartiles, and demographics, any customer can immediately see their performance compared to others, and take steps to improve underperforming measures before it is too late. Drill down capability offers others to investigate high-performers by viewing policies, procedures or management practices that contributed to their success.
With its “smart” self-service, web-based interface, ActPoint allows mangers to automate processes and reduce costs. By empowering employees, customers and vendors with guided action-steps, complex processes are successfully reduced to consistent, effective results without costly oversight.
Whether your department's customers are internal or external, they want to know that their request or issue is being handled in a timely and appropriate manner. ActPoint enables staff to deliver levels of efficiency and accountability that translate into an instant boost in customer satisfaction and loyalty.
Is there any process in which consistency is not critical? Built on pre-defined decision paths, ActPoint ensures that the right actions are taken by everyone and provides a clear audit trail to minimize risk exposure.